Ikea shoppers furious after waiting “up to three months” for deliveries without “any help” from customer service
I have a problem with Ikea, what can I do?
Here’s what you can do if you’re concerned about an Ikea issue like an incomplete, damaged, or missing order:
1. First try to contact Ikea. Ikea offers customer service through live chat or phone service. You can find his contact details on his customer service page, but Ikea admitted its chat and phone lines were temporarily down during peak hours. When we tried to contact us online, we received a message that the online chat service was not available “due to exceptionally high demand”.
Ikea says it tries to resolve requests as quickly as possible and has made efforts to increase customer service capacity.
It should be noted that when an item is defective, you are entitled to a full refund under consumer rights rules. If you purchased an item online and are not satisfied with it for any reason, you are also entitled to a refund as long as you cancel your order within 14 days of receiving it.
2. Consider making a chargeback or section 75 claim. If you are not lucky enough to get a response from Ikea and have lost your pocket due to an undelivered or defective order, you may be able to request a cashback from your bank through the chargeback system if you paid by card.
This is only a promise of customer service, so there is no guarantee. You must claim within 120 days of purchase, but remember that you can only initiate a chargeback request after you’ve exhausted all other avenues with the retailer. So you should only do this if you have tried to contact Ikea several times and have not received any response.
If you paid with a credit card for an item costing between £ 100 and £ 30,000, you can also make a claim under Section 75 of the Consumer Credit Act, which unlike chargebacks , is enshrined in law. Here, your card provider is jointly and severally liable when you don’t get the goods or services you paid for.